Privacy Policy

This Privacy Policy explains how Golisimo Casino handles personal information when you visit the website, create or use an account, play games, make transactions or contact support. We aim to collect and use information fairly, transparently and only for reasonable business, security and legal purposes. By using the website, you acknowledge that your information may be handled as described below.

Golisimo Casino holds a licence issued by the Anjouan Gaming Authority. The site uses SSL encryption and follows Anti-Money Laundering procedures in line with 5th AML Amendment standards, with KYC verification completed within two business days of a withdrawal request.

Information we may collect

To provide online casino services, Golisimo Casino may handle different types of information about players and website visitors. The information collected depends on how you use the website, which services you request and the choices you make. We try to limit collection to information that is relevant to operating the account, supporting players, meeting security requirements and complying with applicable obligations.

Account and identity information

When you register or update an account, we may handle details such as your name, date of birth, username, password, contact details, residential information and account preferences. We may also collect information needed to confirm that an account belongs to the person using it. This can include verification documents or other information requested during account checks.

Payment and transaction information

We may keep records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details directly, and we may receive information needed to confirm a payment, prevent misuse and maintain accurate financial records. We do not use payment information for purposes unrelated to providing, securing or administering the relevant service.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, access times and referring website. We may also record information about how you interact with the website, including preferences, session details and error reports. This information helps us operate and improve the website, detect unusual activity and provide a consistent experience.

Communications and support information

If you contact support, we may keep the information you provide, including your account details, questions, correspondence and any documents needed to investigate your request. We may also retain records of communications so that we can respond consistently, resolve disputes, train support teams and maintain appropriate business records.

How we use information

Personal information may be used for the following purposes. The specific use will depend on the information involved and the service or interaction concerned.

Creating, maintaining and administering your player account.
Providing games, account features and other services requested through the website.
Processing deposits, withdrawals and other account transactions.
Checking identity, age, eligibility and account ownership where required.
Conducting security, anti-fraud, anti-money-laundering and responsible gambling checks.
Detecting, investigating and preventing unauthorised access, collusion, cheating, scams and other misuse.
Providing customer support and responding to questions, complaints or account requests.
Maintaining website functionality, improving performance and understanding general usage trends.
Sending service messages, account notices, security alerts and other communications needed to operate the account.
Sending marketing communications where permitted and where you have provided the relevant consent or preference.
Meeting legal, regulatory, tax, accounting, security and record-keeping obligations.
Establishing, exercising or defending legal rights and handling disputes.

We may combine information collected from your account, transactions, device and communications to protect the website, keep records accurate and provide relevant support. We do not intend to use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.

Marketing choices

Marketing messages may include information about website features, promotions or services. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available communication preferences or contacting support. Even if you stop marketing messages, we may still send important service, security or account-related communications.

Sharing information

Information may be shared where reasonably necessary with service providers that help operate the website. These may include payment providers, identity and verification services, fraud-prevention providers, technology and hosting suppliers, customer support tools, analytics providers and professional advisers. We expect relevant providers to handle information securely and only for authorised purposes.

Information may also be disclosed where needed to protect players, the website or other people; investigate suspected unlawful or harmful activity; respond to a valid legal request; enforce applicable terms; or support a business transaction. We do not sell personal information as a general business practice.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember settings, understand website usage, improve performance and support security. Some cookies are necessary for core features, while others help us analyse or personalise the website. Cookies may also be placed by service providers that help deliver particular website functions.

You can manage or remove cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and your preferences may need to be selected again. Browser settings vary, so refer to your browser's help information for instructions.

Keeping information secure

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and staff or provider procedures. No website, transmission method or storage system can be guaranteed to be completely secure, so players should protect their passwords, use secure devices and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The length of time may depend on the type of record, the reason it was collected, security needs, dispute handling and applicable obligations.

Closing an account does not necessarily result in immediate deletion of all information. Some records, including identity, transaction, security and account records, must be kept for a period required by law or for legitimate compliance, fraud-prevention, dispute-resolution and record-keeping purposes. When information is no longer needed, it will be deleted, anonymised or securely disposed of where appropriate.

International handling

Some service providers may store or process information in countries other than Australia. Where this occurs, reasonable steps are taken to support appropriate security and privacy protections. By using the website, you acknowledge that information may be handled by relevant providers in locations needed to deliver and secure the services.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed, and withdrawing consent to marketing.

How to exercise your rights

To make a privacy or data request, contact support@golisimo-casino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps protect accounts from unauthorised requests.

Access: ask what personal information we hold about you and request a copy where available.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the corrected details.
Deletion: ask us to remove information that is no longer needed, subject to records that must be retained or exceptions that apply.
Marketing consent: withdraw consent to promotional communications at any time. This does not affect the lawfulness of marketing sent before withdrawal.
Complaints: raise a concern about how your information has been handled so that it can be reviewed and addressed.

A request may be refused, limited or delayed where this is permitted or required by applicable obligations, including where responding could affect the rights of another person, compromise security checks or require information that must be retained. If this occurs, we will aim to explain the reason in general terms.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, security practices or applicable requirements. The updated version will be published on this page with a revised effective date where appropriate. Players should review the policy periodically, particularly before continuing to use the website after a material change.

If you have questions about this Privacy Policy or how your information is handled, contact support@golisimo-casino.wtf. We will consider privacy requests and respond in accordance with applicable requirements and the information available to us.